Support
Frequently asked questions
Use this page to answer the most common questions about ordering, artwork, production, and shipping.
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Answers to common customer questions
What products do you offer at iRepair & Graphics?
We offer a wide range of custom products, including T-shirts, keychains, mugs, and other personalized items. We specialize in creating high-quality, custom-printed products that reflect your unique style or business needs.
How do I place an order with iRepair & Graphics?
Placing an order is easy! Simply choose the product you’d like to customize, upload your design or select from available options, and complete the checkout process. We handle the rest, ensuring your custom items are made to your specifications.
What makes iRepair & Graphics different from other custom printing services?
At iRepair & Graphics, we focus on quality, creativity, and exceptional customer service. Our fast turnaround times, premium materials, and commitment to bringing your ideas to life set us apart from other custom printing services.
What file formats do you require?
Accepted file types: PNG, PDF, AI, PSD, and EPS. Files should be print-ready and include bleed when required.
What is bleed?
If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing.
The term bleed is used for all objects overlapping the border of your document.
How do I customize a product before purchasing?
You can customize your product directly on the product page by selecting options such as colors, sizes, and adding personalized text or images.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways, to ensure a smooth transaction process.
Can I purchase items in bulk?
Yes, we offer bulk purchasing options. Contact us for bulk pricing and discounts tailored to your needs.
How can I contact customer support?
You can contact our customer support team via email, phone, or our live chat feature on the website for any inquiries or assistance.
What should I do if I have an issue with my order?
If you encounter any issues with your order, please reach out to our customer support team right away. We will help you resolve the issue as quickly as possible.
Questions
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What file types are best for printing?
We accept common print-ready formats such as PNG, PDF, AI, PSD, EPS. For best results, we recommend high-resolution PNG with a transparent background.
How should I prepare my artwork for the best results?
Artwork should be created at the final print size and at a high resolution (typically 300 DPI). Make sure your design is clean, sharp, and free of unwanted backgrounds or effects.
Will my design be resized or edited before printing?
Orders are printed as submitted. We do not resize or adjust artwork unless design services are specifically requested. Please review your files carefully before placing your order.
What color settings should I use for accurate printing?
We recommend submitting artwork in CMYK color mode. If RGB files are uploaded, they will be converted to CMYK, which may result in slight color variations.
What is your current production turnaround time?
Production typically takes 2–5 business days, depending on order size and complexity. This timeframe begins after your order is confirmed and ready for production.
How long does delivery take after shipping?
Shipping usually takes 3–7 business days, depending on your location and the selected shipping method. Delivery times are separate from production time.
Will I receive a proof before my order is produced?
Proofs are not automatically provided. If you require a proof, please request it before placing your order. This may extend your turnaround time.
What happens if my artwork does not meet print requirements?
If your file does not meet our guidelines, your order may be delayed or cancelled. We recommend reviewing all artwork carefully to ensure it is print-ready.
What is your policy on refunds or reprints?
Due to the custom nature of our products, we do not offer refunds for issues related to submitted artwork. However, we will work with you to resolve any production defects or errors on our end.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale options for larger orders. Please contact us or use our wholesale ordering options for more details.